Privacy policy

Company Information
24Speaking
Stoeterij 8, 6851 NW Huissen, The Netherlands
Email: info@24speaking.com

Personal Data We Collect
When you use our website or services, we may collect personal data that you provide directly or automatically. This may include:

  • Full name

  • Email address

  • Phone number (if provided)

  • IP address

  • Payment details (if applicable)

  • Information you provide through forms, bookings, or communication

We collect this data when you, for example, book a lesson, contact us, or subscribe to updates.

Children’s Data
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have done so, please contact us at info@24speaking.com and we will remove the data.

How We Use Your Data
We use your personal data to:

  • Respond to your inquiries or messages

  • Schedule and manage lessons via our booking system (Acuity Scheduling)

  • Provide access to our services and learning materials

  • Process payments

  • Send updates or newsletters (only if you have opted in)

  • Improve our website and user experience

  • Show relevant marketing content (if consent is given)

Booking & Scheduling (Acuity)
We use Acuity Scheduling (Squarespace Scheduling) to manage lesson bookings. When you book a lesson, your personal data is processed through this system.Acuity may collect and store your information in accordance with their own privacy policy. We recommend reviewing their policy for more details.

Automated Decision-Making
We do not use automated decision-making or profiling that has legal or significant effects on you.

Data Retention
We retain your personal data only as long as necessary to provide our services or comply with legal obligations.

For example:

  • Administrative and payment data may be stored for up to 7 years (as required by Dutch law)

Sharing with Third Parties
We do not sell your personal data. We only share it with trusted third parties when necessary to deliver our services, such as:

  • Squarespace (website hosting)

  • Acuity Scheduling (lesson bookings)

  • Squarespace (email communication)

  • Payment providers (such as Mollie, Stripe, PayPal)

  • Analytics tools (e.g. Google Analytics)

  • Marketing tools (e.g. Facebook Pixel, if enabled)

We ensure that these parties handle your data securely and in line with GDPR requirements.

Cookies
Our website uses functional, analytical, and marketing cookies. When you visit our website for the first time, you are asked for consent to use cookies. You can change or withdraw your preferences at any time. For more details, please see our Cookie Policy.

Data Security
We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure connections (SSL encryption)

  • Trusted hosting via Squarespace

  • Limited access to personal data

Your Rights

Under the GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to data processing

  • Request data portability

To exercise these rights, contact us at: info@24speaking.com We aim to respond within 30 days.

Complaints
If you believe your data is not handled correctly, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):
https://www.autoriteitpersoonsgegevens.nl

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.

Last updated: 20-03-2026